Family Services Employee Assistance Program (FSEAP) provides confidential information and services for employees and their families.

Confidentiality is an important part of the bond of trust between FSEAP and you. All services provided by FSEAP are considered confidential. All of the FSEAP personnel and counselors sign confidentiality agreements and the counselors are bound by a Code of Ethics.

Confidentiality means:

• All communication between you and your counselor are private.
• No one from your workplace or private life will be given verbal or written confirmation of your attendance at counseling.
• Any remarks shared with your employer are presented in a general, non-identifying way about the employee group as a whole, never your specific situation.
• Case files are stored in a secure location and are not released to anyone without written consent or under court order.

You can choose to sign a written consent giving permission for your counselor to communicate with other health care providers, and/or specific people in your organization; you may choose to do this in situations where it is in your best interest to involve them in supporting a plan for your treatment.

Under Provincial and Canadian Law, confidentiality can be broken in instances where it is determined that you may present risk of harm to yourself and/or others, by a court order or through some other specific segments of legislation.

You have the right at any time to review your file in the offices of FSEAP and to make comment upon its contents and accuracy.

See also: Frequently Asked Questions